Privacy Policy

Who We Are
This Privacy Notice is issued for Faraway Martha's Vineyard, a property managed by Ring on Hook. This Privacy Notice covers information collected and used by us in connection with operating our hotel. It exclusively addresses our property’s privacy practices.

Information We Collect
We collect information directly from you, about you from other entities, and automatically as you use our website.

Information We Collect Directly From You:
The type of information we collect from or about you varies based on your interaction with our website and services, and includes:

Reservation Information: Your name, home and business addresses, and payment card information.
Stay-Related Information: Preferences made during the course of your reservation, such as preferred room type and specific requests to the hotel.
Customer Service Inquiries: Information collected when you inquire with us about events or services, including details about the inquiry.
Contests/Promotions: If you participate in competitions or sweepstakes, sign up to receive newsletters or special offers, we collect your name and other information you choose to provide.
Marketing Information: Your name and other contact information for marketing purposes.
Spa Services: If applicable, general information about you related to your spa experience, such as physical condition and areas of focus.

Information About You We Collect from Other Entities:

Faraway Hotels: If you make a reservation through Faraway Hotels' direct channels, they provide us with sufficient information to manage your reservation.
Your Employer/Sponsor/Travel Agent: We may obtain information from parties if you do not make the reservation directly.
Other Guests: If you are a guest of a registered guest, we may collect information about you from that guest.
Online Sources: Information from websites and social media to help tailor our services and communicate effectively. If you use our hotel Wi-Fi, we may collect information requested during registration and device information.
Social Media Features: We may use social media features that allow us to collect information through your interactions with these platforms.
Sensory Data: If we obtain security recordings (e.g., CCTV footage), we do not use or disclose such data except as necessary to protect our rights and interests.

Information We Collect Automatically:
We and our service providers use cookies, pixels, web beacons, and other tracking technologies to collect information as you use our website and services. This information helps us provide targeted advertising, improve our products and services, and enhance your experience.

How We Use Your Information:
We use your personal information for the following purposes:

To process your reservation request and enhance your stay.
For customer service purposes.
To send you newsletters if requested.
For marketing/advertising purposes, including targeted online advertising.
To administer surveys and questionnaires for market research or user satisfaction.
For legal purposes, including responding to law enforcement requests.
For fraud prevention.
To evaluate and improve our website and services.

Sharing Your Information:
We share your personal information with:

Faraway Hotels: We share reservation and stay-related information with Faraway Hotels.
Service Providers: Entities that assist in providing services and improving our products.
Legal Obligations: When required by law or to protect the safety of guests and employees.
Other Faraway Hotels: If we cannot fulfill your request, we may share your information with sister properties.
Overbook Situations: If oversold, we may share your information with another hotel to reserve a room.

Cookies and Other Tracking Technologies:
A "cookie" is a small text file placed on your device to remember information. We use cookies for advertising, website management, and analytics. You can manage your cookie preferences through our Cookie preferences tool.

How We Secure Your Information:
We take commercially reasonable measures to protect the confidentiality and security of your information through technical, physical, and organizational safeguards. However, complete security cannot be guaranteed.

Managing Your Preferences and Information:
If you have opted into marketing communications, follow the instructions in those communications to unsubscribe. Allow up to 10 days for processing.

Links to Other Sites:
Our website may contain links to third-party websites. We encourage you to review their privacy policies as their practices may differ from ours.

Children:
Our website is not intended for children, and we do not knowingly collect personal information from individuals under 18. If we discover that we have collected such information, we will take steps to delete it.

Additional Information for U.S. Consumers:
Under certain U.S. state privacy laws, we provide information about our collection, use, and disclosure of your personal information. “Personal Information” here refers to information that identifies or is associated with you.

Categories of Personal Information We Collect:

Identifiers: Name, postal address, IP address, and similar identifiers.
Commercial Information: Products or services purchased or considered.
Internet Activity: Browsing history and interactions with our website.

How We Use and Disclose Your Information:
The primary purpose of collecting this information is to fulfill your reservations and enhance your experience. We disclose your information to service providers, advertising partners, and for legal compliance.

U.S. Consumer Rights:
Residents of certain U.S. States have rights regarding their Personal Information, including access, deletion, and correction requests. To submit a request, please contact us through our designated channels.

Changes to This Privacy Notice:
We may update this Privacy Notice to comply with legal requirements or business needs. Changes will be communicated through our website. This Privacy Notice was last updated on 12/2024.